Returns and Exchanges- Read and Fill Out Form Below

 

If you need to cancel an order, please call us immediately

 

The quickest and easiest way to start a return is to email us at returns@skincarebyalana.com. We will respond within 48 business hours.

Return Policies

Please read Skin Care by Alana's return policies below prior to submitting a request for return:

  • Skin Care by Alana abides by the policy of each manufacturer it sells. If the brand you are purchasing does not accept returns, Skin Care by Alana cannot accept the return.
  • Eligible products may be returned within 30 days of delivery to customer.
  • Shipping on any return is at consumer cost.
  • Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
  • All returns are subject to a 15% restocking fee in addition to the cost of shipping. Skin Care by Alana will not issue an exchange, store credit, or refund until product is received and reviewed.
  • Products cannot be returned due to allergic reaction.
  • All sales on clearance items are final and not eligible for return.
  • E-gift Certificates are not eligible for return or refund.
  • Complete and submit the return request form. Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
  • All return correspondence is conducted via email.
  • Please allow 5 business days to process your return once we have received your returned items.