Returns and Exchanges
If you need to cancel an order, please call us immediately at 888.222.0637
To request a return, please Click Here and fill out our return's form. We will respond within 48 business hours.
STEP 1
Fill out and submit your return request.
Our returns department will contact
you in 24-48 hours through email.
STEP 2
Be prepared to respond with photos & any additional information of your product(s) regarding your request. If your return request is approved, we will ask that you ship the item(s) back to us.
STEP 4
Once we receive and determine the item(s) arrived in the re-sellable condition, we will issue a refund, exchange or store credit to your account.
Please read Skin Care by Alana's return policies below prior to submitting a request for return:
- Skin Care by Alana abides by the policy of each manufacturer it sells. If the brand you are purchasing does not accept returns, Skin Care by Alana cannot accept the return.
- Eligible products may be returned within 30 days of delivery to customer.
- Shipping on any return is at consumer cost.
- Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
- All returns are subject to a 15% restocking fee in addition to the cost of shipping. Skin Care by Alana will not issue an exchange, store credit, or refund until product is received and reviewed.
- Products cannot be returned due to allergic reaction.
- All sales on clearance items are final and not eligible for return.
- E-gift Certificates are not eligible for return or refund.
- Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
- All return correspondence is conducted via email.
- Please go to skincarebyalana.com/returns or CLICK HERE for instructions on submitting a return
- For cancellations please call us immediately.
- Please allow 5 business days to process your return once we have received your returned items.
