Information about Privacy Policy.

PRIVACY POLICY

Effective Date: 01/01/2018 

CONSENT TO PRIVACY POLICY

By accessing this website, using this mobile application, or providing personal information to JARED AND ALANA INCORPORATED, d/b/a Skin Care by Alana and Skincare by Alana, or any of their respective affiliates (collectively, “Alana Skincare”) by any means, you agree to the terms of this Privacy Policy.

PURPOSE

Alana Skincare respects your privacy, and is committed to protecting your personal information from unauthorized use or disclosure.

This Privacy Policy describes how your personal information may be collected when you visit our website, shop our products, use our products, access our services, enroll in our marketing programs, or otherwise interact with Alana Skincare. It describes how personal information is used, disclosed, and the steps Alana Skincare takes to protect it from unauthorized use or disclosure. Special offers, promotions, contests, or specific services might use or require different personal information practices than are described in this Privacy Policy.

PERSONAL INFORMATION

Alana Skincare defines “personal information” to mean information that we directly associate with or use to identify you. Personal information may include your name, address, phone number, email address, fax number, or information pertaining to a marketing program, mailing list, sweepstakes, poll, contest, promotion, survey, social media posts, product orders made online, mobile application use (including location data), requests for customer service, online registration, or financial account when associated with a person’s name. Our definition does not include “aggregate personal information,” which is information that we collect about a group or category of persons or services, or “de-identified information,” which is information from which we or our agents have removed any information that can be used to specifically identify a person. This Privacy Policy does not restrict or limit our collection or use of aggregate personal information or de-indentified information.

COLLECTION OF PERSONAL INFORMATION

Alana Skincare may collect your personal information through one or more of the following methods:

 

  • Personal Information You Provide. Alana Skincare may collect personal information when you register as a user of our website, shop our products, sign up for or use our products or services, enroll in our marketing programs, contact us about a prior purchase, use our mobile application, or email, call, or otherwise communicate with us. For example, if you contact us regarding a product or service that you are interested in or concerned about, we may request that you provide personal information that will enable us to respond to your inquiry. If you do not provide such information, we may not be able to respond to your inquiry, or your participation in our programs may be limited.

  • Automatically Collected Personal Information. When you shop for our products or register for or use our services, transactional information such as the date of your purchase, registration, or service usage, their descriptions, and if applicable, the dollar amount or value of the transaction may be collected automatically. We treat all such automatically collected information as personal information if we combine it with or link it to other information that may identify you.

  • Other Information. We may obtain information about you from third parties such as demographic marketing information, address verification, or mailing list information and combine it with other personal information pertaining to you.

  • Cookies, Web Beacons, and Similar Technologies. We may use cookies, web beacons, and similar technologies to manage our website, mobile application, and email messages, and we may collect information about your activities online at our website and through our mobile application. We may link this information with other personal information about you.

  • Third Parties. Alana Skincare is not a part of a third party tracking network and does not allow third parties to collect personally identifiable information about consumer’s online activities through our website. We may allow third parties to serve ads on our websites and mobile applications, and if you visit their websites, they may collect information about your visit or use. This Privacy Policy does not apply to, and we are not responsible for, the practices of third parties that collect your personal information. We encourage you to check the privacy policies of such third parties to learn about their practices with respect to the collection, use, disclosure, and protection of your personal information.

OUR USE OF PERSONAL INFORMATION

Alana Skincare may use your personal information for a variety of purposes, including:

 

    • Responding to your comments, requests, and questions;

    • Processing and completing your transactions, including the delivery of products or services or confirming orders;

    • Attempting to contact you regarding product safety or recall issues;

    • Sending you technical notices, updates, security alerts and support and administrative messages;

    • Verifying your identity;

    • Keeping a record of our interactions with you if you place an order or otherwise deal with our estheticians or other representatives over the telephone or online;

    • Conducting statistical and demographic analysis;

    • Preventing, investigating, or providing notice of fraud, unlawful or criminal activity, or unauthorized access to or use of personal information, our website or data systems, or to meet legal obligations;

    • Protecting and defending Alana Skincare and its affiliates against legal actions or claims;

    • Collecting debts;

    • Satisfying contractual obligations;

    • Evaluating your employment application;

    • Cooperating with law enforcement or other government agencies for purposes of national security, public safety, or matters of public importance when we believe that disclosure of information is necessary or appropriate to protect the public interest;

    • Contacting you about products or services that we believe may be of interest to you, or sharing with you special offers from Alana Skincare or promotions from other companies;

    • Conducting market research, surveys, and similar inquiries to help us understand trends and customer needs across product categories or customer groups;

    • Evaluating and improving your shopping experience, online experience, or existing products and services, or to create new items;

    • Communicating specials and discounts via email;

    • Applying discounts for any marketing program specials when you shop;

    • Personalizing your online experience and providing advertisements, content or features that match your profile and interests;

    • Monitoring and analyzing trends, usage, and activities;

    • Entering you into sweepstakes and promotions; and

    • Performing any other purpose disclosed elsewhere in this Privacy Policy.

 

When it is possible to do so, we may link personal information (such as your name or e-mail address) with non-personal information (such as the unique identifier associated with your computer or mobile device). We may also link personal information with other generally or publicly available information to help us identify your preferences or interests. The information we collect may also be merged with information available from other sources such as (1) companies that match e-mail addresses with postal addresses and other information; (2) credit card verification and credit services; and (3) our affiliates.

DISCLOSURE OF PERSONAL INFORMATION

Alana Skincare may share your personal information internally among its affiliates. Alana Skincare does not sell or rent your personal information to third parties in the ordinary course of business. Notwithstanding, upon the occurrence of certain corporate transactions, your personal information may be disclosed or transferred as described under the caption “Certain Business Transfers” below. Our practices with respect to the disclosure of personal information are described below or as otherwise stated in this Privacy Policy.

 

  • With Your Consent. We may disclose your personal information to third parties with your consent. You may give your consent in several ways, such as through a written agreement that you sign or acknowledge; an online method, such as a “click-through” agreement or registration page; an oral statement, such as by way of an interactive voice response; or through the terms and conditions under which we provide you a particular product or service. Sometimes your consent may be implicit. For example, if you purchase products with a credit card and have them shipped to your home, you implicitly consent to the disclosure of your name and address to a third-party shipping company to complete the delivery, and of your credit card number to the credit card processor to authorize the transaction and to the bank to collect payment.

  • Service Providers. We may disclose your personal information to third parties who complete transactions or perform services on our behalf or for your benefit. Information provided to such parties for payment authorization or verification purposes may be retained by them in a database that is used to provide similar services to others. We may also utilize the services of third parties to verify customer data, such as mailing addresses or to supplement other information we have collected. We may also contract with third parties to host a website, conduct market research, or send you information regarding our products or services, or those of other companies with whom we conduct business.

  • Legal Process. We may disclose your personal information to legal or government regulatory authorities in response to their requests for such information or to assist in investigations of theft, fraud, or abuse. We may also disclose your personal information to third parties in connection with claims, disputes, or litigation, or if we determine its disclosure is necessary in an emergency. This may include the disclosure of IP addresses, mobile device identifiers, or other information collected by us, with or without notice to you.

  • Certain Business Transfers. Your personal information may be disclosed as part of an actual or proposed corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets, and could be transferred to a third party as one of the business assets in such a transaction. It may also be disclosed in the event of insolvency, bankruptcy, or receivership.

 

PAYMENT INFORMATION

We may also ask you for financial information for payment purposes, including your billing name; billing address; credit, debit, bank card or PayPal account information; or any other information that we, in our sole discretion, deem appropriate (“Payment Information”). We will not store your Payment Information on our database. Once you provide us with your Payment Information, we will forward the information to our third party payment processor, who will only use your Payment Information to process your payment of the ordered products.

INFORMATION PERTAINING TO CHILDREN

Alana Skincare is the only operator of its website, and its contact information is listed in the “How to Contact Us” section below. Alana Skincare does not knowingly or intentionally collect personal information from children under the age of 13, and has taken steps to avoid doing so through its website. Accordingly, Alana Skincare does not enable children to make their personal information publicly available, knowingly or intentionally use their information in any manner, or knowingly or intentionally disclose their information to anyone. If a child under the age of 13 has or may have provided personal information to Alana Skincare, a parent or guardian may inform us of that fact by contacting us using one of the methods listed in the “How to Contact Us” section below, and we will then review our records and delete any such information from our database. If you are under the age of 13, do not provide us with any personal information either directly or indirectly (e.g., by posting personal information on our website). Any personal information that we receive from a person whom we believe is under the age of 13 will be deleted.

ACCESS TO AND RETENTION OF PERSONAL INFORMATION

Alana Skincare does not maintain all of your personal information in a form that you can access or update, and some items, such as transaction records, may not be changed. Accordingly, we will determine and may limit what may be accessed and how, and we may keep a record of changes (including deletions) and disclose them for compliance or other lawful purposes. We keep your personal information for as long as we think is necessary or advisable, and we reserve the right to retain it to the full extent not prohibited by law. You may review your personal information that is readily accessible or request that it be updated by contacting our Alana Skincare Customer Service Center using one of the methods listed under the “How to Contact Us” section below.

SECURITY OF PERSONAL INFORMATION

Alana Skincare uses various physical, electronic, and procedural measures to protect your personal information from unauthorized disclosure or misuse. We employ Secure Sockets Layer (SSL) technology and other security measures to encrypt sensitive personal information you input, such as credit card numbers, during transmission. However, because no data security systems are completely secure, we do not warrant that any personal information that you provide to us will be secure or safe from unauthorized access. If you provide any personal information to us, you do so at your own risk.

LINKS TO OTHER WEBSITES

Alana Skincare’s website may contain links to websites operated by third parties. We may, from time to time, at our sole discretion, add or remove links to other websites. These links are provided solely as a convenience to you, and access to any such websites is at your own risk. Your business dealings, communications with or participations in promotions with advertisers (other than Alana Skincare) and any terms, conditions, warranties or representations associated with such dealings are solely between you and such third parties. When you visit their websites, they may collect information about your visit and use it to provide advertisements to you. This Privacy Policy does not apply to, and we are not responsible for, the practices of third parties that collect your personal information. Each of these linked websites may maintain its own policies about the collection, use, and protection of your personal information. We encourage you to check the privacy policies of such third parties to learn about their practices.

SOCIAL NETWORK WEBSITES

By accessing the links to certain social network websites posted on our website, you may have interactions that you initiate with us on such third party websites or services. Examples of such interactions include enabling you to transmit content from your account on a third party website or service; to “like” or “share” our website or content to other websites or services; and to otherwise connect our website to a third party website, application, or service.

Information you post or to which you provide access on such third-party websites and services may be publicly displayed on our website or by such third party website or service. Similarly, if you post information on a third party website or service that references our website (e.g., by using a hashtag associated with Alana Skincare in a tweet or status update), your post may be published on our website or social network websites in accordance with the terms of the third party website or service. Also, both Alana Skincare and the third party may have access to certain information about you and your use of our website and the third party site or service.

The information we collect in connection with our social network websites is subject to this Privacy Policy. The information collected and stored by the third parties remains subject to those third parties’ privacy practices.

CHANGES TO THIS POLICY

Alana Skincare will modify this Privacy Policy if our practices change. We will notify you of such changes by posting a modified version of this Privacy Policy on our website and indicating the date it was last modified. We encourage you to visit our website periodically to view the latest version of this Privacy Policy.

OPT-OUT CHOICES

Alana Skincare’s website does not respond to “do not track” signals or similar mechanisms. Alana Skincare may send you email messages, direct mail offers, or other communications regarding products or services unless you specifically ask us not to do so when you enroll in our marketing program, access our website, or change your preferences by updating any accounts you may have with us. At any time, you may elect to discontinue receiving commercial messages from Alana Skincare by submitting an opt-out request to our Alana Skincare Customer Service Center (see “How to Contact Us” below) or by following the instructions in the form of the communication you received, as described below.

  • Emails: To opt out of receiving marketing materials via email, use the method provided in the emails or contact us at alana@skincarebyalana.com.

  • Printed Materials: To opt out of receiving printed marketing materials at your postal address, such as catalogs, flyers, or postcards, contact us at alana@skincarebyalana.com.

  • Voice Messages: To opt out of receiving voice messages by telephone, you may follow the instructions stated in the pre-recorded voice message or contact us at 888.222.0637

HOW TO CONTACT US

Please contact us by mail, email, or telephone, if you have any questions, comments, or concerns about this Privacy Policy or privacy-related comments or questions:

 

Email: alana@skincarebyalana.com

Address: 34179 Golden Lantern #101 Dana Point, CA 92629