Skincare By Alana Policies

Click here to find answers to our most Frequently asked questions as stated below.

1. What does this red Partial stamp mean? Where is the rest of my order? 
2. How long will it take for me to receive my package?
3. What is your return policy? 
4. My product arrived defective or leaking?

5. Why can't you discount Epicuren, Eminence, IsClinical, and other certain product lines? 
6. Can I have 2 Free Gifts with my order?  
7. Why do I need to be authorized to purchase some like Epicuren, Image Skincare, and 302? 
8. Why can't I see the prices for Environ or order Environ online? 
9. My package is lost, what should I do?  
10. Do you give discounts to licensed professionals like estheticians or massage therapists? 
11. What is the status of my order?
12. What if I placed an order and need to cancel it right away?
13. The coupon is not working.

14. How can I check the stock of a product?
15. How can I find the price on a product?
16. Where’s my free gift? / I qualify for a free gift but I don’t see it on the checkout page.

17. Do you accept American Express? / It’s not accepting my American Express card.
18. Do you ship internationally?



Skincare By Alana's Policies for Online Shopping


Return Policy


Please read Skin Care by Alana’s return policy below prior to submitting a request for return:

  • Skin Care by Alana abides by the policy of each manufacturer it sells. If the company you are purchasing does not accept returns, then Skin Care by Alana cannot accept the return.
  • Eligible products may be returned within 15 days of delivery to customer.
  • Shipping on any return is at consumer cost.
  • Products must be returned unopened and in re-sellable condition in order to receive an exchange, store credit, or refund.
  • All returns are subject to a 15% restocking fee. Skin Care by Alana will not issue exchange, store credit, or refund until product is received and reviewed.
  • Products cannot be returned due to Allergic Reaction.
  • All sales on clearance items are final and not eligible for return.

Please go to skincarebyalana.com/returns  or click here to submit a request for return.

  • Complete and submit the form. Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
  • All return correspondence is conducted via email.
  • Please allow 5 business days to process your return once we have received your return items.

Epicuren Online Sales Policies

Epicuren only allows their candles, bath salts, and after bath moisturizers to be sold over the internet, so please call to order everything else. Epicuren products do not go on sale and are never sold below suggested retail price. Epicuren represents three decades of commitment to the discovery, design, and development of skin care products. Experience the treatments that produce a fundamental improvement in the health of your skin. Epicuren products may only be sold by medical doctors and licensed aestheticians in a certified Epicuren Discovery Retailer.

Promotional Codes and Discounts

Promotional codes and discounts must be applied at point of purchase. If you believe an error has occurred and you did not receive a discount that you qualified for, please call us. If no error has occurred in the checkout process, Skin Care by Alana does not refund for discounts not received. Please note we do not allow customers to combine discounts and free gifts.

 


Terms and Conditions

1. You should assume that everything you see or read on the Site is copyrighted and/or trademarked unless otherwise noted and may not be used except as provided in these Terms and Conditions without the prior written consent of Jared & Alana, Inc. Jared & Alana, Inc. neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Jared & Alana, Inc.

2. Jared and Alana, Inc. maintains the Site for your information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of the Site, including but not limited to, the text, images, audio, and video for public or commercial purposes without the prior written consent of Jared and Alana, Inc.

3. While Jared and Alana, Inc. uses reasonable efforts to include accurate and up to date information in the Site, Jared and Alana, Inc. makes no warranties or representations as to its accuracy. Jared and Alana, Inc. and its agents assume no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, promotions, coupons, services, products or other material on the Site. While Jared and Alana, Inc. strives to keep the information on the Site accurate, complete, and up-to-date, Jared and Alana, Inc. cannot and does not guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information.

4. Your use of and browsing in the Site are at your risk. Neither Jared and Alana, Inc. nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you -AS IS- WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL JARED AND ALANA, INC. AND OR ITS PARENT, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND/OR SHAREHOLDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF JARED AND ALANA, INC. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Jared and Alana, Inc. also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

5. You agree to indemnify, defend and hold harmless Jared and Alana, Inc. and its affiliates, officers, directors, shareholders, partners and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this agreement.

6. Any communication or material transmitted by you to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Jared and Alana, Inc. or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, re-transmission, publication, broadcast and posting. Furthermore, Jared and Alana, Inc. is free to use any ideas, concepts, know-how, or techniques contained in any communication sent by you to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

7. Images of people or places displayed on the Site are either the property of, or used with permission by, Jared and Alana, Inc.. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

8. The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site are registered and/or unregistered Trademarks of Jared and Alana, Inc. and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the prior written consent of Jared and Alana, Inc. or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Jared and Alana, Inc. will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

9. The Site may contain hyperlinks to web sites operated by parties other than Jared and Alana, Inc.. Such hyperlinks are provided for your reference only. Jared and Alana, Inc. does not control such web sites, and is not responsible for their contents. Jared and Alana, Inc.'s inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites, or any association with their operators, and you access and use such sites, including information, material, products and services therein, solely at your own risk. Furthermore, because the privacy policy you just read is applicable only when you are on our Site, once linked to another web site, you should read that site's privacy policy before disclosing any personal information.

10. Jared and Alana, Inc. may make improvements or changes in the information, services, products, and other materials on the Site, or terminate the Site, at any time without notice. Jared and Alana, Inc. may at any time revise these Terms and Conditions by updating this posting, and such modifications shall be effective immediately upon posting of the modified Terms and Conditions. Accordingly, you agree to review the Terms and Conditions periodically, and your continued access or use of the Site shall be deemed your acceptance of the modified Terms and Conditions.

11. This agreement and the resolution of any dispute related to this Agreement or the Site shall be governed by and construed in accordance with the laws of California, without giving effect to any principles of conflicts of law. Jared and Alana, Inc.'s failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right. Any legal action or proceeding between Jared and Alana, Inc. and you related to this agreement or your use of the Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in California, County of Orange and/or the Central District of California. In the event of any action, suit, or proceeding arising from or based upon this agreement brought by either party hereto against the other, the prevailing party shall be entitled to recover from the other its reasonable attorneys' fees in connection therewith in addition to the costs of such action, suit, or proceeding.

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