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Please read Skin Care by Alana's return policies below prior to submitting a request for return:
Please go to skincarebyalana.com/returns or click here to submit a request for return.
Epicuren Discovery Online Sales Policy
Epicuren Discovery only allows their products to be purchased once authorized. For authorization, please create and login to an account. Epicuren products do not go on sale and are never sold below the manufacturer’s suggested retail price. Epicuren represents three decades of commitment to the discovery, design, and development of skin care products. Epicuren products may only be sold by medical doctors and licensed aestheticians who are certified Epicuren Discovery Retailers.
Promotional Codes and Discounts
Promotional codes and discounts must be applied at point of purchase.
Promotional codes and discounts must be applied at point of purchase. If you believe an error has occurred and you did not receive a discount that you qualified for, please call us. Manufacturers such as Epicuren, Eminence, Environ, and Skin Script do not allow their products to be discounted. Please note that if products are already discounted or “on sale”, no additional discount or free gift will be accommodated. If no error has occurred in the checkout process, Skin Care by Alana does not refund for discounts not received. Please note we do not allow customers to combine discounts and free gifts.
Skincare By Alana is pleased to offer international shipping via our partner GlobalShopex.com.
We do not allow overseas purchases and shipments from certain product lines such as Image Skincare. When you’re ready to place your order, you’ll see a button for “International Checkout.” Please hit that button, and you’ll then be taken to an international checkout page that will guide you right through the international checkout process. There’s even dedicated customer service contact information for international customers, that you’ll see during the checkout process. International shipping rates are calculated during the international checkout process, and are based on shipping destination and products ordered. Once your order is completed, all inquiries should be directed to GlobalShopex.
Terms and Conditions
Welcome to www.skincarebyalana.com (“Site”). This Site is owned by Jared and Alana, Inc. and operated by it and/or its service providers which may perform hosting, processing and/or other services on behalf of Jared and Alana, Inc. Your access to the Site and use of the services and information provided on the Site is governed by these terms and conditions (“Terms and Conditions”), which may be updated by Jared and Alana, Inc. from time to time.