Order Number
Return Type
Has the product been used or opened?
Reason for Return Request


Returns Policies

  • Eligible products may be returned within 30 days of delivery to customer.
  • Shipping on any return is at consumer cost.
  • Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
  • All returns are subject to a 15% restocking fee in addition to the cost of shipping. Skin Care by Alana will not issue an exchange, store credit, or refund until product is received and reviewed.
  • Products cannot be returned due to allergic reaction.

Please feel free to submit your return request if you have any questions on these policies, and a member of our return's department will reply within one business day


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